Reservations and Groups Co-ordinator

Located in Llandrindod Wells within the beautiful Elan Valley.

Reservations and Groups Co-ordinator

The Reservations and Groups Co-ordinator will form part of the Central Sales & Partnership Hub Office for Crest Hotels, encapsulating everything from enquiries to rooming lists to relationship building. A varied role with the opportunity to work across the group and be involved with all 9 hotels within Crest Hotels Group.

The Reservations and Groups Co-ordinator is responsible for handling individual reservations and group accommodation bookings across the Crest Hotels portfolio. Reporting to the Sales & Partnership Hub Manager, the role provides a professional, efficient and accurate service from initial enquiry through to arrival and final account settlement. The Co-ordinator will maximise room revenue through effective conversion, rate knowledge and appropriate upselling, while maintaining clear communication with guests, clients, finance teams and hotel operations. The role includes preparing quotations and contracts, maintaining booking records, managing rooming lists and release dates, collecting deposits and balances, and proactively chasing overdue payments in line with company policy.

Experience & Qualifications
• Previous experience in hotel reservations, group accommodation, travel, customer service or a similar hospitality role is desirable.
• Experience creating and managing individual and group bookings from enquiry to arrival.
• Experience taking payments and following up outstanding deposits or balances.
• Good working knowledge of a Property Management System (PMS), such as RezControl, is desirable.
• Competent in Microsoft Outlook, Word and Excel.
• A good standard of written English and numeracy.

Benefits

• £30 BB per night colleague rate
• £60 BB per night for Friends and Family rate
• Celebration of milestone employment anniversaries
• 50% off Food & Beverage in our hotels
• Meals on duty provided
• Access to Hospitality Rewards
• Offerings from retail and dining discounts
• Employee Assistance Programme and same day on-line GP appointments
• Quarterly Shining Star recognition
• Annual colleague celebrations
• Free use of gym and leisure facilities